11:01 am: And the computer blues just KEEP ON COMING GRRRR!
quick recap;
Sunday, feb 21st my computer over heats and shuts it's self down.
I call Dell tech support on Monday feb 22nd
They dispatch a fan,
It comes in on feb 23rd and is replaced.
Computer boots up, tech leaves. computer DIES again. The chip is damaged in the over heat, needs new chip and mother board.
I call DELL again that same day, 2/23.
They dispatch a new mother board and chip.
guy arrives on 2/24 to put it in... FAULTY NEW PARTS the new chip and motherboard don't work, at all. Totaly dead.
THIS guy tells me he will order the parts and call me back.
I wait, Friday 2/25 goes by, no call,
Saturday, get call from dell at home that I MISS because it was like 9am.
Play phone tag with DELL for the whole weekend. FINALLY get to talk to a guy named Chris on sunday 2/27.
He says, "I will look into this and get back to you."
Yeah, right
So after not hearing from anyone by 10 am on Monday 2/28. I CALL THEM.
First call. Dude says he can't tell me anything but he will transfer me to someone who can. I get cut off.
Second Call, Mind you during ALL these calls, I am waiting on hold for 20 to 30 go 40 minutes on hold! He says the parts were never ordered or at least he cant TELL. The guy gives me the number of the TECHS here in my area, the guys who will actually be coming out.
I call Those guys third call. THEY say they don't have the parts and they haven't been shipped to them. but THEY have the DELL dispatch # for this... Dell didn't give me that.
Fourth call is to customer care... they can't help so they transfer me BACK to tech support. GRRRR
Finaly get some appoligetic woman on the phone and she gives me the "they are on back order' excuse. but assures me that the parts have now been ordered. She says she will call me back TODAY at 3:30pm... HUH.
SO this morning I call the Tech guys to see if my parts are there. They aren't, they have still not been shipped... SO NOW when the bitch calls me back, and OOH she had better, I am saying ONE thing to her.
"What are you going to do to make me happy?"
and when she can't I am going to ask for her supervisor and I am going to say.
"What are you going to do to make me happy?"
I am so fucking pissed right now it ain't funny.
Here it is, TUESDAY March 1st and I have been with out my laptop for OVER A WEEK!
I have a $1700 PAPERWEIGHT!
GRRRRR!